The old adage of surrounding yourself with people who know more than you do, could not be more relevant when it comes to information technology. But a CEO can arm themselves with critical questions to help them make the best technology solution decisions for their business.
1. What is our main goal for this technology solution?
Are you trying to improve your customer experience as they interact with your company? Are you looking for a solution to help you save costs and operate more efficiently?
One of our clients came to us when the software they were using was no longer supported and they were stuck without a way to maintain their customer experiences – and no help in sight.
Having a clear understanding of the main goal of the technology solution, along with the main pain points, helps your technology partner identify short term and long term solutions.
This ensures that the investment in fixing the current problem is part of the larger goals supporting your business. In other words, this means you don’t have to throw away what you just paid for to implement what you’ll need in the future. You simply build on it.
With a clear goal identified, we not only helped them with the immediate crisis but are currently creating a plan for them to move to a more cohesive environment, and advising their leadership on how to mitigate this type of risk in the future.
2. What happens when newer versions or solutions come out?
Are you contracted to stay with this version of the software or can you get upgrades as they are released? Can this solution help make growth more sustainable? What happens if the software or company is not here in 24 months? If you don’t get solid answers to these questions, most likely this solution will not see you through the next five years.
Discovery is a crucial element in identifying technology solutions. Any tech company you are speaking to should take you through a discovery process in order to align your unique solution to where your company is today and in the future.
In addition, they should be able to answer how would your solution work, be supported if they were not around anymore for whatever reason.
Remember, by the time you implement a “new” technology solution, newer things are being released. It’s imperative that growth and a holistic evolution of your new investment is part of your plan. Understanding your business helps your technology partner, architect, and implement a solution that grows with you and avoids future risks and obstacles.
3. How private and secure is this solution?
When exploring a technology solution, in addition to asking about the security of the data you are loading into that solution, it is important to ask if the solution will put other systems you are operating at risk.
For the client mentioned above, the privacy of employees and customers was paramount. The solution we provided allowed us to solve the main goal of optimizing the customers’ experience and an additional benefit of security and visibility that they didn’t have previously.
4. How is the technical team set up?
Let’s be real. Technology is not perfect and problems arise. It is not something a sales guy will ever say to you when they are selling you a solution. But you know the truth.
As a member of the Revolt team supporting our customers is the foundation of a great partnership. Sometimes it’s a quick call on a Sunday morning, sometimes we need to pull a quick team together to get things straightened out. Other times we’re packing our bags and coming to you. Regardless, at that moment our priority is to get you back up and running.
It is critical that the team you put in place to support the solution after implementation is the same team that architected the solution. They know how it’s supposed to work, why it was implemented, are aligned with your company goals, and know what it means to your bottom line if there is a glitch in the system.
Choose partners that are not only “doing the job” but are vested in your success. A successful partnership is a two-way street. At the end of the day, you are not choosing a dollar amount you are choosing people.
Trust your gut and always choose the people you want to work with. You’ll be glad you did.
Got more questions? We got answers (and most likely more questions). Drop us a line and let’s chat. Problem-solving is our favorite.